FAQ

At Chewy Land, we want to make your shopping experience easy and enjoyable. Below are answers to some of the most common questions our customers ask.

1. How do I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment information. Once your order is confirmed, you’ll receive an email with the details.

2. What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods listed at checkout.

3. How long does shipping take?

  • Standard Shipping (U.S.): 5–10 business days

  • Expedited Shipping (U.S.): 2–5 business days

  • International Shipping: Varies by destination

For full details, please check our [Shipping Policy].

4. Do you ship internationally?

Yes, we ship to selected international countries. Please note that customs fees, duties, or taxes are the customer’s responsibility.

5. How can I track my order?

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

6. What is your return and refund policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Refunds are processed within 5–10 business days after approval.
Please review our [Refund Policy] for complete details.

7. Can I exchange an item?

Yes, exchanges are available for defective, damaged, or incorrect items. Contact our support team before sending anything back.

8. What if I received a wrong or damaged item?

We sincerely apologize for the inconvenience. Please contact us immediately with your order number and photos of the product, and we’ll resolve the issue as quickly as possible.

9. How can I contact customer service?

You can reach us by:
📧 Email: deandaina521@gmail.com
📞 Phone: 804-736-1968

Our support team is available Monday to Friday, 9 AM – 6 PM (EST).

10. Do you offer free shipping?

We occasionally offer free shipping promotions. Stay tuned by checking our homepage or subscribing to our newsletter for the latest updates.

✨ Didn’t find the answer you were looking for? Contact us directly — we’re always happy to help!